At Florist Hampton Hill, we take pride in providing the freshest flowers to residents and businesses in our local community. As a trusted local florist, our reputation rests on the quality, beauty, and longevity of every bouquet that leaves our shop. We’re committed to ensuring that every floral gift brings delight upon arrival, and our focus on freshness is at the core of our Returns, Refunds & Complaints policy.
While we handle every order with utmost care, we understand that on rare occasions, flowers can be damaged in transit. If your flowers arrive damaged, wilted, or not up to the standard you expect, please contact us within 24 hours of receipt. To help us address the issue swiftly, we kindly ask for a clear photo of the damaged flowers, along with your order number and delivery details. Our team will promptly assess the situation and advise you on the next steps, which may include a replacement or a refund.
We guarantee that all our flowers are fresh on dispatch and will remain vibrant for at least five days from the date of delivery, provided proper care instructions are followed. If your flowers do not last for the guaranteed freshness window, reach out to us within this period. In your message, please include a photo highlighting the issue so we can verify and address the concern with the utmost priority.
Your satisfaction is our priority. If your order is unsatisfactory due to issues relating to freshness, damage, or incorrect fulfillment, we offer the following solutions:
Refunds are initiated as swiftly as possible once your complaint is validated, but processing times may vary according to your payment provider.
If you are dissatisfied for any reason, our friendly team welcomes your feedback. To lodge a complaint, please contact us with your order details and a description of the issue. We recommend including supporting images where applicable. Once received, we will acknowledge your complaint within one working day and endeavor to resolve all issues within three working days. We believe that open communication builds trust, and we are committed to ensuring your complete satisfaction with every part of our service.
As a long-standing Hampton Hill florist, we value our reputation as a trusted provider of fresh flowers to local homes and businesses. Your feedback enables us to maintain and improve our standards, ensuring the very best for our valued customers. Thank you for choosing Florist Hampton Hill—we are always here to help whenever you need us.
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