These Terms and Conditions govern the use of our online flower delivery services provided by Florist Hampton Hill. By placing an order on our website or engaging with our online flower delivery services, you agree to be bound by the terms laid out below. These terms apply to all customers ordering from Florist Hampton Hill for deliveries within Hampton Hill and the surrounding areas. Please read them carefully before placing an order.
To place an order for flower delivery in Hampton Hill through our website, customers should browse our selection of bouquets and floral arrangements, select the desired item, and follow the checkout process. The steps include:
Once an order is submitted, you will receive an order confirmation number. Please note that this is an acknowledgement of receipt rather than acceptance of your order. Acceptance of your order and formation of our contract will take place upon dispatch of the flowers from our premises for delivery in Hampton Hill or the nearby locality. Should any item ordered not be available, we reserve the right to substitute it with a similar product of equal value, and we will notify you of any significant substitutions.
All payments for flower delivery must be made in full at the time of ordering. We accept most major credit and debit cards through our secure online payment portal. The total price, including delivery charges and applicable taxes, will be clearly displayed before payment is completed. Your order will only be processed once your payment has been authorised and received.
Florist Hampton Hill reserves the right to cancel or refuse any order if payment fails to process or if fraudulent activity is suspected. By submitting payment information, you confirm that you are authorised to use the chosen payment method and that the information provided is accurate and complete.
We offer reliable flower delivery across Hampton Hill and the surrounding areas. Standard delivery hours are from 9:00am to 6:00pm, Monday to Saturday (except public holidays). You may request delivery for a specific date during checkout. While we make every reasonable effort to deliver flowers on your chosen date, exact times cannot be guaranteed, especially during peak periods (such as Valentine’s Day, Mother’s Day, or Christmas).
It is the customer’s responsibility to ensure that the recipient’s address and contact details are accurate and complete. Any additional instructions for the delivery should be clearly specified at the time of ordering. If no-one is available at the address to accept the flowers, and an alternative delivery instruction is not provided, we may:
We do not accept liability for failed deliveries due to incorrect or incomplete address information. Additional delivery charges may apply for re-delivery attempts caused by customer error.
If you wish to cancel or amend your flower order to Hampton Hill or surrounding areas, please contact us as soon as possible. Orders can generally be cancelled or changed at least 24 hours in advance of the scheduled delivery. Cancellations requested after flowers have left our premises or within 24 hours of the delivery date may not be possible or may incur a cancellation fee to cover costs already incurred.
Refunds for cancelled orders will be processed using the original payment method. In accordance with UK law, perishable goods such as flowers are exempt from the statutory ‘cooling-off period’ for online purchases. We will make reasonable efforts to accommodate changes (such as changes in recipient or address) if sufficient notice is given, but cannot guarantee amendments after dispatch has occurred.
Your satisfaction is important to us. If your order is incorrect, damaged, or does not meet the standards expected, please contact us promptly (ideally within 24 hours of delivery). We may ask for photographic evidence to help us assess the issue and provide a solution. Our remedies could include a replacement, partial refund, or full refund, depending on the circumstances. Please note that flowers are perishable and must be cared for in accordance with the care instructions provided; failure to do so may impact your right to a replacement or refund.
Refunds will be made using the original payment method. We reserve the right to refuse refunds for complaints made later than 48 hours after delivery, or where flowers have been damaged or mistreated after receipt.
In circumstances where particular flowers or products are unavailable (for example, due to seasonal changes or market conditions), Florist Hampton Hill reserves the right to substitute items with similar blooms of equal or greater value and appearance. We endeavour to maintain the integrity of the original order and will only deviate where strictly necessary. Where possible, we will inform you of significant substitutions prior to dispatch.
All prices listed for products and delivery services are in pounds sterling and include VAT where applicable. We strive to ensure that prices are accurate and current at the time of order. In the event of a pricing error, we reserve the right to correct the error and either proceed with or cancel the order (with a full refund if payment has already been made).
Occasionally, we may run special offers or promotional deals. These promotions are subject to availability, may be withdrawn at any time, and cannot be used in conjunction with any other offer unless explicitly stated.
Florist Hampton Hill shall not be liable for any failure or delay in delivery resulting from circumstances beyond our reasonable control, including but not limited to adverse weather conditions, traffic delays, supply interruptions, accidents, or public holidays. Our liability for any claim arising out of these Terms and Conditions shall be limited to the value of the order in dispute.
To the extent permitted by law, we exclude liability for indirect, incidental, or consequential damages, including any loss of profits, data, goodwill, or business reputation, resulting from the use or inability to use our website or flower delivery service.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under UK law.
By using our online flower delivery service, you agree to provide true, accurate, and current information when placing an order. You are responsible for maintaining the confidentiality of any login details for your online account (if applicable) and for all orders placed using your credentials. Customers must ensure that their requested delivery location falls within Hampton Hill or the surrounding deliverable areas.
Your privacy is important to us. We only collect, use, and store your personal information in accordance with UK data protection laws and our stated Privacy Policy. Your information will be used solely for the purpose of processing your flower delivery order in Hampton Hill and corresponding with you regarding your purchase. We will not share your details with third parties except as necessary to fulfil your order or where required by law.
All images, descriptions, and content featured on the Florist Hampton Hill website remain the property of Florist Hampton Hill or its licensors. Such material may not be copied, reproduced, or otherwise used without prior written consent. Unauthorised use of the website or its content may give rise to a claim for damages and/or be a criminal offence.
By ordering flowers for delivery in Hampton Hill or the surrounding areas via our website or any other means, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. We may update these Terms & Conditions from time to time; the latest version will always be available on our website and will apply to all new orders at the time of purchase.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions or the use of the online flower delivery services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We welcome questions, feedback, or concerns regarding our online flower delivery service in Hampton Hill. Please refer to our Contact page or use the contact form on our website for all enquiries. Our team is committed to providing an excellent service, and your feedback enables us to maintain and improve our standards.
These Terms & Conditions apply to all orders for flower delivery placed with Florist Hampton Hill by customers living within Hampton Hill and the wider surrounding areas covered by our service. If you are unsure whether we deliver to your location, please refer to our website’s delivery information page prior to ordering.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampton Hill , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampton Hill .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
